Return / Refund Policy

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If you are not entirely satisfied with your purchase, we’re here to help.


  1. Valid reason for the return of item (e.g. Incorrect or misleading specifications on product page)
  2. You have 7 calendar days to return an item from the date you received it
  3. To be eligible for a return, your item must be unused and in the same condition that you received it
  4. Your item must be in the original packaging
  5. Your item needs to have the receipt or proof of purchase


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Terms of Use

Being a Multi-Vendor Marketplace especially for industrial goods, we can only accept any return/refund of goods as per terms mentioned below.

  1. Customers must ensure that they are buying the correct product as per their requirement before placing the order.
  2. Customers can coordinate with our sale team to ensure the product specifications are in line with their requirements.
  3. In case of incorrect delivery, Industrialsouq is liable to replace the incorrect product with the correct product.
  4. In case incorrect product specifications are mentioned on the product page, Industrialsouq will offer an alternate product which matches the stated specifications. Otherwise a full refund will be initiated.
  5. In case of a defect within the warranty period, Industrialsouq is liable to repair or replace the defected part as required subject to Manufacturer’s assessment of the defect and cause of the defect. To and Fro transportation of the product to an Approved Industrialsouq Service Center will be in Customer’s scope.
  6. All remaining warranty terms will be as per Manufacturer’s Standard warranty terms.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected]