Thank you for visiting and shopping at Industrialsouq.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our Standard Delivery Terms are DDP Incoterms 2010 for all Domestic Deliveries
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur in case of delay during transit or Customs
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
As mentioned above, Custom’s Duties and Taxes are inclusive. A Value Added Tax of 5% will be applicable additionally from 1st January 2018
Damages & Warranty
Industrialsouq is not liable for any products damaged or lost after the delivery of items to the customer. The customer should check the condition of the goods at the time of delivery. If you received your order damaged, Please contact our sales team at [email protected] or call at +971 56 443 5139.Please save all packaging materials and damaged goods before filing a claim.
In case of a warranty claim within the warranty period as stated in the product specification, please contact our sales team at [email protected] stating the goods delivery date and nature of problem. Our warranty only covers repair or replacement of the faulty part.
GCC Shipping Policy
We currently do not ship outside the UAE, but we will be starting our operations in the GCC countries very soon!
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.